Frequently Asked
Questions

Find answers to common questions about traveling in Nepal,
our tours, bookings, payments and more.

GENERAL INFORMATION

Common Questions

White Stone Holiday Nepal is a travel and tour company based in Kathmandu, Nepal. We specialize in personalized travel experiences, including trekking, tours, adventure activities, Kailash Mansarovar Yatra and cultural journeys across Nepal, Tibet, Bhutan and India.

Please contact our team for our current company registration details, tourism licenses and other official documentation. We can provide the relevant information upon request.

Our Nepal office is in Gaushala, Kathmandu, Nepal. Please contact us before visiting so our team can confirm the office location and availability.

Yes. We can help you explore group departures and private trips, subject to availability. Contact us with your preferred destination, dates and group size to discuss suitable options.

Our travel services cover destinations in Nepal, Tibet, Bhutan and India. Available itineraries depend on the destination, season, permits and current travel conditions.

Yes. Share your interests, travel dates, group size, preferred activities and budget with our team. We can help prepare an itinerary tailored to your requirements.

You can contact our team by phone or email using the contact details shown on this page. You can also send us a message through our Contact Us page.

The best time depends on your destination and activities. Spring and autumn are popular for many Himalayan trekking routes, while other regions and experiences may be suitable at different times of year. Ask us about conditions for your planned itinerary.

Safety depends on your itinerary, season, health and local conditions. We recommend following local guidance, preparing appropriately for your activities and checking current travel advice before departure. Our team can help you plan responsibly.

Airport transfers may be arranged as part of a trip or as a separate service, depending on your requirements. Please share your arrival details when requesting a quotation.

Contact our team with your preferred trip, travel dates and number of travelers. We will discuss availability, itinerary options, inclusions and the booking process.

Deposit requirements depend on the trip and its suppliers. Your quotation or booking confirmation should explain the required deposit, payment deadlines and remaining balance.

Available payment methods can vary by booking and location. Contact our team to confirm the current options, payment currency and any applicable transaction fees.

Once your booking details and required payment have been confirmed, our team will provide the relevant confirmation and trip information.

Not every trek requires previous experience. The right route depends on your fitness, health, altitude tolerance and the difficulty of the itinerary. Discuss your experience with our team before choosing a trek.

Private guide arrangements may be available depending on the route, dates and staffing. Contact us with your trekking plans to check availability.

Packing requirements depend on the route, altitude, season and accommodation. Typical essentials may include suitable layered clothing, trekking footwear, rain protection, personal medication and a daypack. We can advise you for your selected trek.

Please contact our team for information about available Kailash Mansarovar Yatra itineraries, departure dates, eligibility, permits, inclusions and current travel requirements.

Document requirements depend on nationality, route and current regulations. Confirm the latest passport, visa, permit and other documentation requirements with our team before making travel arrangements.

Check your passport validity, entry requirements, travel insurance, itinerary, seasonal clothing and any health preparations relevant to your trip. Requirements vary by nationality and planned activities.

Travel insurance is strongly worth considering. For trekking or high-altitude travel, carefully check whether your policy covers the specific activities, elevations, medical evacuation and trip cancellation risks involved.

Altitude planning is important on high-altitude itineraries. Discuss the route, acclimatization days, health considerations and contingency arrangements with your trip planner before departure.

Weather can affect flights, trekking routes and road travel. The available alternatives depend on local conditions, supplier policies and your itinerary. Our team can help communicate options when disruptions occur.

Visa requirements depend on your nationality, travel document and current immigration rules. Check official immigration guidance before departure and contact us if you need help understanding your trip requirements.

Required permits depend on your destination and itinerary. Ask our team which permits are needed and whether they are included in your proposed package.

Domestic flight arrangements may be included or available as an additional service depending on your package. Confirm flight availability, baggage conditions and applicable fares with our team.

Airport transfers can be discussed when planning your itinerary. Share your flight details and the number of passengers so we can check the available arrangements.

Depending on the destination, accommodation may range from hotels and guesthouses to teahouses or lodges. The specific standard and availability should be confirmed in your itinerary.

Private rooms may be available depending on the property, destination, season and package. Tell us your preference when requesting a quotation; additional charges may apply.

We can discuss group travel requirements, including dates, group size, accommodation, transport and activities. Contact us early so we can assess availability and prepare a suitable proposal.

Yes, you can request an itinerary based on your group’s interests, schedule, travel style and budget. Final arrangements depend on availability and the destination requirements.

Cancellation terms depend on the package, booking date, suppliers and timing of the cancellation. Please review the applicable Booking & Payment Policy and Cancellation & Refund Policy before confirming your trip.

Refund eligibility, deductions and processing times depend on the applicable booking terms and payment provider. Contact our team with your booking reference for details about your specific case.

Please tell us about any dietary, accessibility, celebration or other travel requirements when you contact us. We will discuss what can be arranged for your itinerary.

Send us your preferred destination, approximate dates, number of travelers, activities and budget. Our team can review your requirements and discuss suitable itinerary options.
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Gaushala, Kathmandu, Nepal

HSR Layout Sector-2, Bengaluru, India

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